Numerous studies have established that firm behavior and decision-making is influences by organizational memory and that organizational memory depreciates over time. We theorized and found that although over time the use of individual memories in firm decision-making decreases, two more memory attributes, valence and strength, and two environmental factors of memories, clutter and aided recall, also influence firm decision-making. Specifically, we focus on relationship re-establishments between ex-partners. We test our hypotheses on a sample of terminated relationships between U.S. client firms and their advertising agencies. First, memory positiveness increases the likelihood of relationship re-establishment. Second, the stronger a memory the higher the likelihood of relationship re-establishment. Third, with increased levels of memory clutter (more ex-partners in the firm’s choice set), relationship re-establishment becomes less likely. Fourth, aided recall (a reminder of the ex-partner) increases the likelihood of relationship re-establishment. Furthermore, we found that memory strength decreases the negative effect of memory age (memory depreciation over time) on the likelihood of relationship re-establishment. Our findings suggest that studies conceptualizing organizational memories as homogeneous information stored in ‘bins’, understate the potential and effects of heterogeneous memory attributes on firm decision-making and behavior.
organizational memory
memory clutter
interorganizational relationships
event history analysis
To be continued...
Invented history
How do organizations deal with invented histories, if they were not aware that the history wasn't real or accurate?
High & low status
with Joeri van Hugten
We look at who benefits from collaborations when there is a difference in status between parties.